FAQ

Technical FAQ [Audio] I hear no sound when I play content on webOS TV 5.0 25-Feb-2020
webOS TV 5.0 supports the AudioTrack API that mutes and unmutes an audio track. If your app does not play a sound while your content is playing, you should check whether to set the AudioTrack API correctly.If you set the enabled property of the API to…
Technical FAQ [Security] Termination of GlobalSigns R1 certificate. 20-Feb-2020
There has been an announcement from GlobalSign certificate authority regarding R1 deprecation and migration scheme to R3 and R5.https://support.globalsign.com/customer/portal/articles/2970034-globalsign-ssl-products-intermediate-and-root-changes…
Technical FAQ [SDK] While connecting TV and PC, "InvalidAsn1Error: encoding too long" error occurs. 15-Mar-2018
This error occurs when a passphrase that differs in length or case is entered. The passphrase consists of 6 alphanumeric characters and is case-sensitive. Please enter exactly the same passphrase with that of the Developer Mode app screen.
Technical FAQ [Debugging] Web Inspector not working on Chrome v54 02-Mar-2017
You will encounter the following issue while using the Web Inspector to debug your app on Chrome v54.ISSUEA command entered on the console gets submitted but is not executed.CAUSEThe keyboardEvent.keyIdentifier property, which…
Technical FAQ [General] I removed the source element from the played video element and added a source element with a new video content. But the video would not play 13-Jun-2016
If you are experiencing this problem, you have probably replaced the source element to change the video content, similar to below:// JavaScript Codefunction changeSource() { var element = document.getElementById("myVideo");…
Technical FAQ [General] I've added an event handler for video element but looks like it doesn't work. What is the problem? 03-Jun-2016
When the event occurs, only the event handler using the addEventListener() function can be called. If you have added an event handler as a property type, it will not work correctly. For the compatible code, you MUST use addEventListener() to add an event…
Technical FAQ [webOS TV IDE] When the webOS TV IDE has been freezed during launching. 01-Feb-2016
When the webOS TV IDE has been freezed during launching and the progress bar does not move any more, follow the next steps. Delete the following old config files: C:\Users\[User Name]\AppDataoaming\.webos C:\Users\[User…
Technical FAQ [SDK Installation] When Installer does not launch after updating or shut-down 26-Jan-2016
This error is caused by broken config file. To solve this problem, follows the next steps: Remove the config file.  [Windows] C:\Users\Public\lgsdkTvregistery\.webosTVregistery.xml…
Technical FAQ [Web Storage] Local storage data removal at app removal or uninstallation 24-Nov-2015
If you are using local storage in your app, you should notice that the data in the local storage is also deleted when your app is updated or removed on webOS TV. You would better use your (remote) server if you want save data…
Technical FAQ [Enyo App] The app is not working on Google Chrome 20-Oct-2015
When you test the sample app on a local machine in Google Chrome, it may not be loaded normally. Then, you should use the --allow-file-access-from-files option when you run the sample on the Chrome browser. The followings show how to do it on various…